How Shell88 Protecting Your Privacy
Shell88 upholds a strict and transparent data protection policy. Below are the six core principles that guide how we manage player personal information.
256-bit SSL Encryption
All data transmitted between your device and Shell88 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
No Data Sales
Shell88 never sells, rents, or discloses your personal data to third parties for marketing purposes without your explicit consent. Your data is not our product.
Full Transparency
Shell88's Privacy Policy is written in plain, easy-to-understand language. We do not hide any information about how your data is used behind confusing technical jargon.
Control in Your Hands
You have the full right to access, correct and request deletion of your personal data. Shell88 facilitates this process through our 24/7 support channels.
Fraud Protection
Shell88 employs a sophisticated fraud detection system that continuously monitors account activity to protect your data and funds from unauthorized access.
International Standards Compliance
Shell88's data protection practices align with internationally recognised data privacy standards, ensuring Malaysian players' information is managed in accordance with global best practices.
Important Note: This Privacy Policy applies to all users of the Shell88 platform, including website visitors, registered members and active players. By using the Shell88 platform, you agree to the data collection and usage practices described in this document. The latest version was updated on 1 January 2026.
1Introduction & Scope of Privacy Policy
Shell88 ("we", "the platform") values the privacy of every player who uses our services at shell88.onl. This Privacy Policy explains in detail how we collect, process, store, protect, and where necessary, share your personal information.
We understand that trust is the foundation of the relationship between a platform and its players. We are therefore committed to managing your personal data responsibly, in accordance with strict privacy standards and industry best practices. Every decision involving players' personal data is made with your security and privacy as the top priority.
This policy covers:
- All services offered through the shell88.onl website
- Shell88 mobile app (if downloaded and installed)
- Communication via email, Live Chat, Telegram, and other support channels
- All financial transactions processed through the platform
2Information We Collect
Shell88 collects two main types of information: information you provide directly, and information collected automatically when you use our platform.
A. Information you provide directly:
- Registration information: Full name, date of birth, email address, mobile number, username, and password
- Identity verification (KYC) information: A copy of your identity card (MyKad), passport, or other valid identity document
- Financial information: Bank account number, eWallet details, and other payment information required for deposits and withdrawals
- Communication: Any messages, complaints, or feedback you submit to our support team
B. Information collected automatically:
- Technical data: IP address, browser type, operating system, screen resolution and device information
- Usage data: Pages visited, time spent, games played and betting records
- Cookie data: Session cookies, preference cookies, and analytics cookies (see Section 6)
- Transaction data: A complete record of all deposits, withdrawals, and wagering activity on the platform
Shell88 only collects information that is strictly necessary to provide a safe and quality service. We do not collect irrelevant or excessive data.
3How We Use Your Data
Every piece of information collected by Shell88 has a clear and legitimate purpose. We use your personal data for the following purposes:
| Purpose of Use | Legal Basis | Description |
|---|---|---|
| Account management | Contractual agreement | Creating, verifying, and managing player accounts |
| Payment processing | Contractual agreement | Processing deposits, withdrawals, and financial transactions |
| KYC Verification | Legal obligation | Meeting compliance and fraud prevention requirements |
| Customer Support | Contractual agreement | Responding to inquiries, complaints, and support requests |
| Platform security | Legitimate interest | Detecting and preventing fraud, hacking, and abuse |
| Service improvement | Legitimate interest | Analyzing usage patterns to enhance the player experience |
| Marketing communications | Your consent | Sending promotions and special offers (only with your consent) |
Shell88 will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent.
4Sharing Information with Third Parties
Shell88 does not sell or rent your personal data to any third party. However, there are limited situations in which we may need to share your information with others:
- Payment service providers: Transaction information is shared with payment gateway providers such as FPX, TNG eWallet, and Boost to process deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
- Game providers: Minimal game data is shared with game software providers (such as Pragmatic Play, Evolution Gaming) to ensure smooth gameplay. Full identity information is never shared.
- Authorities and law enforcement: Shell88 will disclose required information when mandated by a court order, directive from a competent authority, or legitimate legal requirement.
- Analytics services: Anonymised usage data is shared with analytics platforms to understand usage patterns and improve the platform. This data cannot be re-identified to any individual.
- Business transfer: In the event of any merger, acquisition, or sale of Shell88 assets, player data may be transferred as part of that transaction. Players will be notified in advance.
Shell88 Guarantee: We never sell email lists, phone numbers or any player personal information to marketing companies or third parties unrelated to platform operations. This is our absolute commitment to all players.
5Data Security & Protection Measures
Shell88 invests seriously in security infrastructure to keep your personal data safe at all times. The security measures we implement include:
- Data encryption in transit: All communications between your browser and Shell88 servers are secured by TLS 1.3 protocol with AES-256 encryption, ensuring no third party can intercept your data in transit.
- Data encryption at rest: Sensitive data such as banking information and KYC documents are stored in encrypted form on servers protected by multi-layered firewalls.
- Two-factor authentication (2FA): Players are encouraged to enable 2FA for an added layer of security. shell88's internal admin access requires 2FA for all staff.
- Continuous monitoring: An intrusion detection system (IDS) monitors platform traffic 24 hours a day, 7 days a week to detect and block any suspicious activity.
- Regular penetration testing: Shell88 conducts regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
- Data segregation: Financial data is stored separately from game data and personal information using distinct database systems with separate access controls.
While no system can guarantee 100% security, Shell88 employs the latest security technology and industry best practices to minimize the risk of a data breach to an acceptable level.
6Cookies & Tracking Technologies
Shell88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:
- Session cookies (required): These cookies are required for the platform to function properly. They store your login session information and language preferences. Without these cookies, you will not be able to log in or use the platform.
- Preference cookies: Storing your personal settings such as display theme, preferred language, and game preferences so you do not need to reconfigure them on every visit.
- Analytics cookies: Helps us understand how players interact with the platform — which pages are most popular, where players encounter difficulties, and how to improve user flow.
- Security cookies: Used to identify and block bots, automated requests and suspicious login attempts.
You can manage and delete cookies through your browser settings. However, blocking essential cookies may affect platform functionality. For more information on managing cookies, refer to your internet browser's help section.
7Your Rights Regarding Personal Data
As a Shell88 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction through your profile settings or customer support.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances while an investigation or review is pending.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service if required.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time by contacting our team.
To exercise any of the rights above, please contact the Shell88 support team via 24/7 Live Chat or email [email protected]. We will respond to your request within a reasonable timeframe and will not charge any fee for legitimate requests.
8Data Storage & Retention Period
Shell88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:
- Active account data: Retained for the duration your account is active and up to 5 years after account closure to meet compliance and financial audit requirements.
- Financial transaction records: Retained for a minimum of 7 years in accordance with applicable accounting and tax legal requirements.
- KYC documents: Retained for 5 years after the business relationship ends, in line with anti-money laundering legal requirements.
- Support communication logs: Retained for 2 years for reference and service quality improvement purposes.
- Anonymised analytics data: May be retained indefinitely as it can no longer be re-identified to any specific individual.
When the retention period expires or you request deletion (and there are no legal impediments), data will be securely erased using methods that ensure it cannot be recovered.
9Children's Privacy
Shell88 is a gaming platform that intended solely for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we determine that a person under the age of 18 has registered an account, that account will be closed immediately and all related data will be deleted within 48 hours. Any deposits made will be refunded upon completion of the identity verification process.
If you believe that a minor is using the Shell88 platform, please contact us immediately at [email protected] so that prompt action can be taken.
10Changes to This Privacy Policy
Shell88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will:
- Updating the "Last Updated" date at the top of this page
- Sending notifications to all active players via their registered email
- Displaying a clear notice on the platform's home page for a minimum of 7 days
We encourage you to review this Privacy Policy periodically. Continued use of the Shell88 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy.
11Contact Us About Privacy
If you have any questions, concerns or complaints regarding Shell88's Privacy Policy or how we handle your personal data, please contact us through the following channels:
- 24/7 Live Chat: The fastest method — directly from the Shell88 platform
- Email: [email protected] (response time: 4–6 business hours)
- Telegram: Official Shell88 Telegram channel (details available within the platform)
We take every privacy-related enquiry seriously. Our trained team will address your concerns thoroughly and within a reasonable timeframe. For formal requests relating to your data rights, please include "Data Rights Request" in the subject line of your message so it can be promptly routed to the correct team.
Your satisfaction and trust are Shell88's top priority. If you are dissatisfied with our response, you have the right to escalate the matter to the relevant data protection authority.
Privacy Protected, Gaming Made Better
Shell88 protects your data with the latest security technology so you can focus on what matters most — an enjoyable gaming experience. Register today and enjoy the peace of mind you deserve.